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A Culture of Customer Service

Posted by ARCOS on July 31, 2018

 

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Topics: Customer Service, Culture

While customer service is a tenet of most businesses, what separates a Small Giant from the pack is its ability to embed extraordinary customer service into its culture. Small Giants cultivate meaningful relationships with customers, forming trusting partnerships that advance the interests of both parties. imageOne, a Document Lifecycle Management company, has created a culture of customer service that has generated millions in revenue. In fact, imageOne is known for its passion for delivering extraordinary experiences, even ranking as one of Forbes 2017 Small Giants: Best Small Companies in America.

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Topics: Customer Service

Imagine building a business in which every interaction with another human being is an extraordinary experience. imageOne, a Document Lifecycle Management company, has worked hard to make that vision a reality.

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Topics: Customer Service

How to Create a Culture of Excellent Customer ServiceWhen I founded Ruby Receptionists 14 years ago, my aim was to help small businesses become more efficient by “offloading” their phone duties. As with many startups, those early days were both exciting, and filled with gut-wrenching worry about whether the money would run out before the value of our service was discovered. Not only were we unknown, but the whole idea of a “virtual receptionist” was unknown too, and our marketing budget was practically nil. Thankfully, we found a small but raving customer base who stuck with us, and told anyone who would listen how we were the best thing that had happened to their business.
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Topics: Customer Service, Culture

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