Welcome to the Small Giants Blog. We write great articles so you can learn, be inspired and share relevant content.

Vital Farms girlsWhen Matt O’Hayer and his wife Catherine Stewart first started Vital Farms, they were selling pasture-raised eggs from their own small flock of happy hens, humanely raised on their farmland in Austin, Texas. At the time, nobody really believed they could scale their family business to make pasture-raised eggs a viable model, but that’s exactly what they did.

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Topics: Company Culture, Stakeholders, Customer Service, Community, Employee Engagement

A Culture of Customer Service

Posted by ARCOS on July 31, 2018

 

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Topics: Customer Service, Culture

While customer service is a tenet of most businesses, what separates a Small Giant from the pack is its ability to embed extraordinary customer service into its culture. Small Giants cultivate meaningful relationships with customers, forming trusting partnerships that advance the interests of both parties. imageOne, a Document Lifecycle Management company, has created a culture of customer service that has generated millions in revenue. In fact, imageOne is known for its passion for delivering extraordinary experiences, even ranking as one of Forbes 2017 Small Giants: Best Small Companies in America.

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Topics: Customer Service

Imagine building a business in which every interaction with another human being is an extraordinary experience. imageOne, a Document Lifecycle Management company, has worked hard to make that vision a reality.

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Topics: Customer Service

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