In a recent talk I gave on The Entrepreneurial Operating System (EOS), I asked everyone to rate their company in terms of how ‘great’ their people are, on a scale of 0% to 100%, where 100% is perfect. I heard one person laughing, one of those nervous laughs. So I asked him how happy he is with his people. He answered with a question: “Can I put a minus sign in front of my people rating?”
“A checkbook is a moral document.” Where you spend your money reflects your character and vision for the world. Sounds reasonable. It’s an adage we’ve heard more than once.
To that end, we think it is true that “metrics are a moral document.” What your company measures reflects your values, strategy and commitment to team members and customers.
Ron Alvesteffer, president at Service Express, Inc. walks the long way from the farthest part of the parking lot each morning. Why?
“That,” he says, “is the leadership lot.”
Giving team members the prime parking spots is just one of the ways SEI’s leadership models service. Put your people first. Show them that you’ll take one (long walk that is) for the team. And the results are clear: engaged team members whose work leads to SEI’s exceptional customer service numbers.
Using the knowledge in your head to tell your team members how to solve problems is an easy option when you’re the mastermind of a growing company. However, the Encyclopedia Britannica never led a team of employees through a difficult stretch. It never enabled an employee to think critically and strategically about your company and their work.