When it comes to our favorite way to learn, few things beat the experience of a field trip. Getting up close with goats and rockets as kids inspired us to get up close with the companies we admire so can really understand the make-up, theories, application and motivation behind their success.
“A checkbook is a moral document.” Where you spend your money reflects your character and vision for the world. Sounds reasonable. It’s an adage we’ve heard more than once.
To that end, we think it is true that “metrics are a moral document.” What your company measures reflects your values, strategy and commitment to team members and customers.
Ron Alvesteffer, president at Service Express, Inc. walks the long way from the farthest part of the parking lot each morning. Why?
“That,” he says, “is the leadership lot.”
Giving team members the prime parking spots is just one of the ways SEI’s leadership models service. Put your people first. Show them that you’ll take one (long walk that is) for the team. And the results are clear: engaged team members whose work leads to SEI’s exceptional customer service numbers.
Do you love your team members? Would they let you lead them through a minefield?
That’s correct. A minefield.
The intersection of love and leadership challenged Lt. Col Joe Ricciardi as he lead an IED disposal team during a deployment in Afghanistan. What he discovered about love’s influence on the workplace is a powerful testament to how full engagement can help leaders guide their team through almost anything. Walk in Lt.Col Ricciardi’s shoes and experience his research in the first part of our Love and Leadership series.