While customer service is a tenet of most businesses, what separates a Small Giant from the pack is its ability to embed extraordinary customer service into its culture. Small Giants cultivate meaningful relationships with customers, forming trusting partnerships that advance the interests of both parties. imageOne, a Document Lifecycle Management company, has created a culture of customer service that has generated millions in revenue. In fact, imageOne is known for its passion for delivering extraordinary experiences, even ranking as one of Forbes 2017 Small Giants: Best Small Companies in America.
Today on the Growing with Purpose podcast, Paul Spiegelman interviews Matthew Rosenberg, CEO & Founder of M-Rad Design Studio. In just five years, Matthew has made impressive strides in implementing his vision of reconceptualizing the architecture industry. As he worked to build an innovative, people-focused company, he's taken big risks and learned valuable lessons along the way, from a team overhaul early in the business to learning which clients are — and are not — a good fit. Through it all, Matthew has prioritized investing in his team and positively contributing to the architectural industry.
This episode, Matthew engages in a transparent, authentic conversation about the evolution of his unique business. Tune into Matthew's story here.
Several years ago, imageOne began offering employees Community Days — one paid day off a year to volunteer for any cause or organization of their choosing. Although team members thought it was an attractive benefit in theory, few were actually taking advantage of their allotted paid volunteer time off. It's not that they were against the idea or were bad people (no way, our team is amazing!) — it was because we hadn't demonstrated the value that makes it an organizational priority.
Small Giants share six common qualities: purpose, leadership, culture, finance, relationships, and community. While qualities like company culture and effective leadership are hot topics in the business community, many wonder what role community relationships have in building a great company.